FREQUENTLY ASKED QUESTIONS


If you have any questions before ordering, don’t hesitate to reach out. We’re always happy to help make the process as smooth as possible!


POPULAR QUESTIONS

HOW DO I GET TO YOUR SHOP

We are an online marketplace, so there isn’t a physical storefront to visit. You can browse and shop from the comfort of your couch, your favourite coffee shop, or wherever you happen to be.

HOW DO WE GET OUR ITEMS

Our rugs and other treasures come from a variety of trusted sources, including local homes, estate sales, auctions, and carefully selected suppliers. Every item is chosen for its quality, character, and value before it’s added to our e-shop. Whether it’s a one-of-a-kind vintage find or a brand-new piece, we only offer items we’d be happy to have in our own homes.

We source our items from staging companies or online supplies. They are new or like-new, but may not be in original packaging – used for photos only. The condition is listed for each item – but rest assured – it is inspected carefully before it is added to our e-shop. See more details under Book a Visit.


LOCAL SUPPORT

CAN WE COLLABORATE

Absolutely! We love working with local businesses, makers, artisans, and community organizations.

Whether you’d like to feature your products, promote an event, showcase your business, or explore another creative idea, we’d love to hear from you. Our goal is to support and celebrate everything that makes our local community unique.

Send us a message through our Contact page, and let’s see what we can create together!


ORDER DETAILS

CAN I SEE THE ITEM BEFORE I PURCHASE

Yes! If you’d like to view an item before purchasing, just use the Book a Viewing feature. We’d be happy to answer any questions and provide additional photos or details if needed.

Since many of our items are one-of-a-kind, we recommend reaching out as soon as possible if there’s something you have your eye on. We want you to shop with confidence!

WHICH PAYMENT METHODS ARE AVAILABLE

We accept cash or e-transfer payments.
We will update this section once other payment methods are available.


PICKUP & DELIVERY

PICKUP DETAILS

Once you place an order, we’ll contact you to confirm the details and arrange the best pickup or delivery option.

Many items are available for local pickup by appointment. Pickup details will be provided once your order is confirmed. See here to Book a Pickup.

DELIVERY DETAILS

We’ll work with you to find the most convenient and cost-effective option. 

Delivery fees and timing will vary depending destination:
Free – within the Wasaga, Stayner, Collingwood areas 
$50 – within an hour (example: Barrie and area)
$75 – 1+ hours (example: Orangeville, Brampton)
$100 – 2+ hours (example: Toronto and area)

Delivery fee must be received ahead of time via e-transfer (this fee is non-refundable).


REFUNDS & REPLACEMENTS

REFUND DETAILS

We want you to love your purchase! If there’s an issue with your order, please contact us as soon as possible so we can help.

Because many of our items are one of a kind or pre-loved, refunds or replacements may not always be available. If an item arrives damaged or isn’t as described, we’ll work with you to find a fair solution.

If you have any questions about an item before purchasing, we’re happy to provide additional photos, measurements, or details so you can shop with confidence.

Our goal is simple: happy customers and a great shopping experience.


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